Question 1

Who is Nurse Heather?

Accepted Answer

Nurse Heather is the founder and sole practitioner at Skintap. She qualified as a Registered Nurse in 2006, is a Nurse Prescriber and holds NMC Registration 06G0964E. She has a Level 7 Postgraduate Diploma in Aesthetic Medicine and is a member of the JCCP and BAMAN.

Question 2

Do I need a consultation before my first treatment?

Accepted Answer

Yes — every new patient must attend a consultation before any treatment is performed. This allows Nurse Heather to take a full medical history, assess your skin, discuss your goals, and confirm your suitability. Consultations are without obligation and can be booked online.

Question 3

Where is the clinic located?

Accepted Answer

Skintap is located at Unit 5, Marlborough Business Centre, 96 George Lane, South Woodford, London, E18 1AD. The clinic is a short walk from South Woodford Underground station (Central Line, Zone 4).

Question 4

What is Profhilo and how is it different from dermal filler?

Accepted Answer

Profhilo is a highly concentrated hyaluronic acid injectable that spreads through the tissue to hydrate, remodel and stimulate collagen and elastin. Unlike dermal filler, it does not add volume or structure — it improves skin quality, laxity and hydration from within.

Question 5

What is the minimum age for treatment?

Accepted Answer

You must be 18 years of age or older to receive any aesthetic treatment at Skintap. Botulinum toxin is a Prescription-Only Medicine and is not available to anyone under 18 under any circumstances, in line with the Health and Care Act 2022.

Question 6

How does the Skintap membership work?

Accepted Answer

Skintap membership is a monthly Direct Debit that converts directly into credit to spend on any consultation, treatment or skincare product. Plans start from £100/month. There are no contracts and credit does not expire as long as your membership remains active.

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